What the standard service does

The current standard product can connect to a supported recorder environment through the WatchLog site software, process selected camera data locally, create incident or analytics records, show Site Health and deliver configured reports through the customer portal and supported delivery channels.

What the standard service does not do

WatchLog does not guarantee that incidents will be prevented or detected, does not dispatch an emergency response and is not a substitute for guarding, alarms, insurance or a staffed monitoring service. The current product does not provide a live video wall, facial recognition or remote recorded-video archive browsing.

Camera analytics and site conditions

Analytics quality depends on camera placement, field of view, lighting, occlusion, scene conditions and the rule being measured. A camera view may need calibration and some views may not support a requested metric reliably. Pilot or field acceptance should test the actual site.

Compatibility

Recorder and camera compatibility is confirmed against the actual environment. A protocol-compatible device or simulated integration is not the same as completed field acceptance on every model.

Availability and connectivity

If a site's internet connection is interrupted, locally queued data may be sent when connectivity returns. If the recorder, site PC or relevant camera is unavailable, WatchLog may be unable to produce the expected events or measurements for that period.

Your responsibilities

Keeping the site PC, recorder, cameras and network in a suitable operating condition.
Having the right to operate cameras and process the data captured in the customer environment.
Protecting account credentials and controlling who is invited to the customer account.
Using analytics as operational information rather than as a guaranteed safety, identity or financial-reconciliation system.

Pilot and Coming Soon features

Control Room, fire and smoke research, broader object analytics and other roadmap items may be described as Pilot, Coming Soon or research. Those labels mean the capability is not part of the standard available product unless a written pilot or contract says otherwise.

Custom Solution work

POS, Shopify, attendance, CRM and other integrations or industry-specific workflows can be scoped separately. Custom work may have its own milestones, acceptance criteria, fees, support terms and data responsibilities. A custom-solution discussion does not mean a finished connector already exists.

Billing

Standard Starter and Growth subscriptions are monthly per site, in advance. Enterprise, pilots and custom implementations may use a quotation, invoice or contract. The current standard trial is fourteen days with no card. A lapsed trial or subscription pauses reporting.

Cancellation and refunds

Under the current standard monthly terms, cancellation stops future renewal after the already-paid monthly period. The definitive refund rule still requires business-owner approval and is published separately on the Refund, Cancellation & Service Delivery page. WatchLog will not invent a refund commitment before that approval.

Payments

Payment instructions shown on an invoice or enabled checkout are the applicable payment method for that order. Manual bank transfer may be used during rollout. The website should only present an online gateway as available after it is actually enabled.

Support and after-sales

Support may include help with site connection, camera-system status, analytics configuration and expansion of an existing deployment. Custom implementation support should be agreed in the relevant proposal or contract.

Data and privacy

Use of the service is also subject to the Privacy page, which describes the current data boundary and account information handled by WatchLog.

The commitments on both sides, in plain terms.